Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
jason78
Level 1

"our records indicate that you have paid for TurboTax, but have not yet filed your 2020 tax return." However, my returns were accepted 5/15/2021. What have I missed?

 
1 Best answer

Accepted Solutions
VolvoGirl
Level 15

"our records indicate that you have paid for TurboTax, but have not yet filed your 2020 tax return." However, my returns were accepted 5/15/2021. What have I missed?

You may have another account.  I wouldn't worry about it. 

 

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

View solution in original post

2 Replies
VolvoGirl
Level 15

"our records indicate that you have paid for TurboTax, but have not yet filed your 2020 tax return." However, my returns were accepted 5/15/2021. What have I missed?

You may have another account.  I wouldn't worry about it. 

 

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

View solution in original post

jason78
Level 1

"our records indicate that you have paid for TurboTax, but have not yet filed your 2020 tax return." However, my returns were accepted 5/15/2021. What have I missed?

Hi, 

 

Thanks for the answer!

 

There's only a single account attached to the email address, and both the 2020 state and federal returns are e-file and marked as "accepted".

 

I checked the email address and the phone number.

 

Somethings gotten crossed on their end, strange.

Dynamic AdsDynamic Ads
Privacy Settings
v