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tbj-souljaslim
New Member

Our records indicate that you are not entitled to e-file one or more formsets.

 
2 Replies
Cass0317
Intuit Alumni

Our records indicate that you are not entitled to e-file one or more formsets.

This error normally appears when there are forms in your return that are not ready for e-filing.  You might try restarting the review and then filing steps and take note of any messages about forms not ready.  You could also continue the filing process and try just e-filing the Federal returns, if it is your state you are working on now. You of course would then need to check back later to complete e-filing the returns or print and mail them if you wish.   

"DMarkM1 Employee Tax Expert"

 

We recommend that you sign up within TurboTax to be notified when your form is ready. When you try to e-file a form that's not available yet, you'll get a message with the option to sign up.

Please click on Review, on the left menu.  You may see a message "Some of your tax forms are not ready".  Below the message, you can select the link that says "I want to sign up for email notifications

 

Please see the TurboTax FAQ's below for form availability:

GabiU
Level 15

Our records indicate that you are not entitled to e-file one or more formsets.

Hello! Hopefully this helps.  

I get the message "not entitled to efile one of more formsets". 


Please troubleshoot with the options below. If needed, we will investigate your experience.
 Thank you for your participation and patience. 

a. Check Availability
 Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?

(The 8915-E Form is projected to be e-fileable starting 02/24/2021)

b. Sign out, Remove state and try again
 If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below
  1. Sign out of TurboTax.
  2. Sign back in.
  3. E-file the return again.
You may need to remove your state and prepare your state return again to move past the error and successfully e-file

c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)

TurboTax Online:  
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.

TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent
Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.
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