Order date 11/4; notify 11/17 will be sent nlt. all I get is downloads for 2014 & 2015 years. Just want CDs...Can I TALK to someone???

[renobowman1]

Order #: TAR16YW########

[SweetieJean]

See prior Q&A:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3401119-turbotax-advantage-we-are-members-and-were-told-the-produc...>

[renobowman1]

no one ever called...still wondering about delivery date...would also like to upgrade  to Premier and hoping can do when receive download for initial Delux product...

[SweetieJean]

All the CD and download versions contain the same forms. You just get more help with higher level ones   Also, the CD is only good for the initial installation. All program updates must be downloaded. Try calling Support again.

[VolvoGirl]

They only sell the download for prior years.  You might find the CDs on Amazon or EBay, etc.  Or when you  download the program you can burn the installation file to a CD and make your own CD for it.                 

You can use Deluxe for everything (except for 2014).  All the Desktop programs have all the same forms, you just get more help in the higher versions.  But if you want to upgrade to Premier you should be able to within the Deluxe program.  I know you can for Windows, haven't found how to for Mac yet.

[VolvoGirl]

I found this note for Mac.......Unlike the Windows or Online versions, there is no specific command that will upgrade your TurboTax for Mac. Instead, the program will prompt you to upgrade when you get to an appropriate area in the program.

For example, if you're using Basic or Deluxe, you will be prompted to upgrade to Premier when you enter your stock sales.

[SweetieJean · Accepted solution]

TT Support is closed for the night. See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number 

[VolvoGirl]

Here's a screen shot of 2015 for Mac.  2016 is the same way.  Up in the top right is a green Upgrade arrow