"Opps hit a snag on our end" trying to link with credit karma

[Kaiwyatt11]

I keep getting the same error message when trying to link to my credit karma account to receive a refund advance, also get the same message when trying to login to my spend account in browser.

About to just give up and go to H&R block after using TurboTax for years.

[KatrinaLO]

Please make sure the primary taxpayer information matches exactly the same as your Credit Karma account. Changing any information in one account like your password, phone number, mailing address or email doesn't automatically change it in the other account. 

Please see the information in this TurboTax FAQ for assistance with your Credit Karma account here.

[Kaiwyatt11]

My information does all match in both accounts

[CassLO]

Please see the following posts for assistance with this error:

• Hit a snag error 
• Hit a snag error 2

If you continue to run into this issue, please contact our TurboTax customer service for additional help: 

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using in the TurboTax FAQ below:

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