Oops, something went wrong. Please try again. why am I getting this?

[JohnB5677]

This can happen anywhere in the program.

You can try to clear cash and cookies

if that doesn't work, re-poot.

Please clarify your question.

• What were you doing at the time
• Did you log in before it happened?

Please contact us again to provide some additional details. 

[3pletmom]

I log in. I get to this screen: 

Good news! We’ve transferred your info from last year to save you time

then hit continue and get this:

Oops, something went wrong. Please try again.

I have tried all the recommended steps: clear cache, changed password, used 2 different browsers, made a trusted site and nothing works. 

My next step is to go to a different online service if can't be fixed or my issue answered timely

thanks

[nathan_welch]

Did you ever get past this issue?  I am experiencing the same thing and cannot support to help.

[nathan_welch]

I ended up switching from my Mac to a Windows computer and resolved this issue.  Not sure why, but both Chrome and Safari on a Mac presented the Oops, something went wrong message.  As soon as I logged into Chrome on a Windows computer, I was able to move forward.