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cj8
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Online (unpaid) to downloaded turbotax file transfer.

I completed my taxes with turbotax online - but had not yet paid - so I can't save the file. I have paid for the download version - but can't access the online file. Please help. I've been asking this question several ways and several times.

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Online (unpaid) to downloaded turbotax file transfer.

You should be able to save your .tax2016 file to your computer without paying for the purpose of transferring from online to desktop.  I have had many customers do it with no issues.  Here is a more expansive set of instructions - make sure you are logging into your account and using the My Account and Tools option, not trying to download from another area.  Follow the steps below -

  1. Log into your TurboTax Online Account and select Take Me to My Return (you must click this button)
  2. In the blue banner at the top, click on My Account and select Tools from the dropdown menu
  3. In the small box that populates, click on Save your 2016 return to your Computer (try to save to an easy-to-find location such as My Documents or Desktop)
  4. This will download a .tax2016 file to your computer - make note of where that file is saved to on your computer
  5. Sign out of TurboTax Online and, if you haven't done so already, install TurboTax 2016 CD/Download. Windows | Mac
  6. Important:  If you Online return already contains one or more states, you must install those states in your desktop program also; otherwise, you will receive errors when you attempt to open your return
  7. Once installed, choose File > Open Tax Return.
  8. Browse to where you saved the .tax2016 file in step 3, select it, and then click Open.
  9. Choose File > Save.
  10. (Optional) Once you are satisfied that your online returns transferred over properly, you can clear your Online return.  Note:  This will remove your data online, so I would recommend waiting until you have at least filed your return before clearing any online data, but the choice is yours. 

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