I am unable to file my 2017 taxes and did not file my 2016 return. I also received a letter stating I used a different log in. How can I finish my 2016 taxes?

[xmasbaby0 · Accepted solution]

Online preparation and e-filing for 2016 is permanently closed.

To file a return for a prior tax year

Only a 2017 return can be prepared online and e-filed. 

 If you need to prepare a return for 2014, 2015, or 2016 you can purchase and download desktop software to do it, then print, sign,  and mail the return(s)

https://turbotax.intuit.com/personal-taxes/past-years-products/

Remember to prepare your state return as well—if you live in a state that has a state income tax.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.

[sonyasmith693]

I never finished my 2016 taxes and they were done on turbotax. How can I access them?

[xmasbaby0]

If you did not finish the 2016 return it was likely purged when the system reset for 2017 returns.  You can try using the recovery tool:
Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.
Account recovery
<a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/account-recovery/">https://myturbotax.intuit.com/account-recovery/</a>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-user-id-or-password">https://ttlc.int...>
Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flashdrive.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have">https://ttlc.intuit....>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901535">https://ttlc.intuit.com/questions/1901535</a>

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3791660-find-your-tax-data-file-on-your-computer-in-windows">https...>