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Your post indicates you are using and paying extra for the Live Deluxe online edition.
See this TurboTax support FAQ for contacting your Tax Expert when using the Live editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbota...
if you can't e-File, you have to choose the Mail option.
Print, sign and mail your paper tax return.
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