Ok did y'all send me a debit card for my 2019 state refund.i no longer live at that address and my phone number change

[xmasbaby0]

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

LOST CARD

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

[bluedeb · Accepted solution]

If you have not received your refund from your State, you need to check your State's website for information on when or if your refund was processed.  If you choose to have your refund on your debit card then that is the information sent to your State.  TurboTax does not get any more information regarding a return or refund once your return has been accepted.

If you moved then it is your responsibility to notice your State that you moved.  If you had your refund deposited on a card and have not received the card, you need to contact their customer service department for help on replacing your card.

How do I track my state refund?

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

If you applied for the TurboTax Debit card, the TurboTax Prepaid Visa card usually arrives 7 - 10 business days after filing. If its past 7 - 10 business days contact customer service.

TurboPrepaidCard.com or call us toll-free at (888) 285-4169

When will I receive my Turbo® Visa® Debit Card?

https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...