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efiling and online prep for 2019 is permanently closed. the message is in error in that it is supposed to refer to 2020 returns. you must obtain the desktop software to prepare 2019 returns which must be mailed in.
https://turbotax.intuit.com/personal-taxes/past-years-products/
Are you still receiving this message? If Yes, are you willing to post a screenshot so I can alert the product team? Please remove all personal information from the screenshot if you post here.
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