no tool menu or tax home

[user17709314382]

I'm stalled at the very beginning of completing my return. On the "Hi! We're here to help you file with ease" page when I hit continue I get a popup that tells me I'm leaving the site. Then it does.  I spent hours with Inuit and they finally told me it's a known issue and they'd have it fixed in a day or two.  That was a week ago.  There is no "tax home" in the left column  Just the name of the product.  There is no tool menu so I can't just start over. I may have to stop using TT after 15+ years.

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

[user17709314382]

I tried everything you suggested. I'm still getting the same popup (stay or leave)on the same page when I hit continue.

[JohnB5677]

Are you on the Desktop version of TurboTax.  

Desktop doesn't have any of the things you're looking for.

If you're in the Online version.

• Is your screen minimized. The left sidebar won't show in this case.
• Do you have a menu in the middle of your screen?
• Click on Personal Info > [Revisit/Edit]
• This should bring up the full menu on the left side.