Hello TurboTax Support, My name is Laura [PII removed], and I am reaching out regarding a serious issue involving my 2018 Illinois state tax return prepared through TurboTax. I recently received a collection notice from the Illinois Department of Revenue for approximately $4,500 related to tax year 2018. After reviewing my TurboTax account, I noticed that: My 2018 Federal return shows as “ACCEPTED” My 2018 Illinois return only shows as “PRINTED” I was under the impression that both returns had been properly filed through TurboTax. After reviewing my 2018 W-2 documents, I also confirmed that Illinois state taxes were already withheld from my paychecks in the amount of approximately $2,354. Because of this, I am very concerned that my Illinois return may never have been submitted or processed correctly, which may have caused years of penalties, interest, and collection fees to accumulate. I respectfully request your assistance with the following: Confirmation of whether my 2018 Illinois return was ever electronically transmitted or filed Any transmission logs, rejection notices, or filing status records related to the Illinois return A copy of the original Illinois return and filing instructions Clarification on whether the return required separate mailing or additional submission steps Confirmation of whether any software issue or filing error may have contributed to this situation Information regarding any TurboTax Accuracy Guarantee, penalty reimbursement assistance, or support options available This matter is extremely important because the account has already been sent to collections, and I am trying to resolve it as quickly as possible. Please let me know the best way to escalate this matter and obtain all records related to my 2018 Illinois filing. Thank you for your time and prompt assistance. Sincerely,
