Need assistance customer service

[Twin2000]

I spoke to the IRS and they said they sent you my refund. My back account got closed down. You have not returned the money back to the IRS and it’s been since April 8th, 2022. I would like to know where is my refund? 

[DoninGA]

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@Twin2000 wrote:

I spoke to the IRS and they said they sent you my refund. My back account got closed down. You have not returned the money back to the IRS and it’s been since April 8th, 2022. I would like to know where is my refund? 

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TurboTax does not receive any kind of tax refund, federal or state.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

[7Family7]

I don't have the phone anymore that I need to get my transcripts.

[SForrestLO]

You can contact the IRS and request a copy of your transcript. 
IRS Transcripts

[fsusterich]

I purchased turbotax 2022 deluxe and it will not load.  The program is looking for a file on the download directory that does not exist.  Please help.

[MichelleLO]

Please see the below TurboTax Help article for assistance with troubleshooting your download issues.

Troubleshoot TurboTax for Windows downloading issues

@fsusterich 

[Minnaing1]

I got rejected,I Idon't know how to fix My files and I need someone help for my rejected file. 

[Minnaing1]

Yes I 

[xmasbaby0]

@Minnaing1

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message? 

 If it was rejected for AGI—-be aware that many 2021 returns took so long for the IRS to process that your 2021 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[tristinakhenry]

how do i get a service code

[MichelleLO]

Service codes are provided by TurboTax Customer Service for specific predetermined reasons.  For more information about Service Codes, please see: What is a Service Code?

@tristinakhenry 

[tax92]

need to fill out taxes from

[xmasbaby0]

@tax92

2022 TURBOTAX

CD/DOWNLOAD (This requires a full PC or Mac—-cannot be used on a mobile device)

https://turbotax.intuit.com/personal-taxes/cd-download/

You can also purchase the CD/download from various retailers such as Costco, Amazon, Walmart, Best Buy, Staples, Sam’s Club, etc. etc. etc.

This link Where can I obtain authentic TurboTax software? has a list of authorized TurboTax resellers.

When you use desktop software, there is an additional fee to e-file a state return.  You can avoid that fee if you print, sign and mail the state return.  The state e-file fee is $20 and increases to $25 in March.

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

ONLINE 2022

https://turbotax.intuit.com/personal-taxes/online/

And just so you know—online prices go up in March—Pay your fee before then to lock in the discount

[Ffarooq5144]

I need to talk to the assistant I have a problem with my tax paper. And they take money from my account thank you 

[KatrinaLO]

What version of TurboTax are you using? You may need to contact customer service directly for assistance. Please see the following information here for more details.

@Ffarooq5144