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emmyanngonzales9
Level 1

Need assistance customer service

 
2 Best answer

Accepted Solutions
xmasbaby0
Level 15

Need assistance customer service

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

View solution in original post

DoninGA
Level 15

Need assistance customer service


@kjreid wrote:

I've tried. Won't try anymore. Just refund me and I'll be satisfied.


You were told how to contact TurboTax support in a post above -

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

 

OR use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

View solution in original post

33 Replies
xmasbaby0
Level 15

Need assistance customer service

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
kjreid
Returning Member

Need assistance customer service

I order turbo tax via on line.  Have not received approx, date of arrival. Can't contact a customer service to talk to that speak clear English. I've used turbo tax for over 15 years, but I'm contemplating using a competitor with better customer service. I'm looking for my deluxe turbo tax that I ordered last week; however,  can't get an answer. My e-mail address is [email address removed]. My cell number is [phone number removed].  I'm sure you have other disgruntled long-time customers the feel the same way I do. All of my family members! 

kjreid
Returning Member

Need assistance customer service

Give me a phone number to talk to a customer rep that clearly speak English!

kjreid
Returning Member

Need assistance customer service

The best way for you to receive my concerns is not necessarily the best way me. I thought I was the customer. I'm now angry! How do I get my money back from my order.  You've just lost a 15+ years customer!  

kjreid
Returning Member

Need assistance customer service

I've tried. Won't try anymore. Just refund me and I'll be satisfied.

DoninGA
Level 15

Need assistance customer service


@kjreid wrote:

I've tried. Won't try anymore. Just refund me and I'll be satisfied.


You were told how to contact TurboTax support in a post above -

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

 

OR use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Hershey1978
New Member

Need assistance customer service

How do I know if I used the wrong w2 to file my taxes

pammiller28
New Member

Need assistance customer service

I needed assistance recovering my passcode. Thanks so much

AlanT222
Expert Alumni

Need assistance customer service

Please click here for assistance in recovering your passcode.  

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
amandaalaniz5547
Returning Member

Need assistance customer service

got charged self employed package need refund im on deluxe package

 

CarissaM
Employee TurboTax Specialist

Need assistance customer service

For assistance with all product refunds, please click here to contact customer support. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
RebeccaLease
New Member

Need assistance customer service

Hello I was hoping to have live chat with a rep if possible

 

JotikaT2
Employee Tax Expert

Need assistance customer service

Please use the following link to contact us.

 

Contact TurboTax 

 

@RebeccaLease

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
1Kingofmen
New Member

Need assistance customer service

need assistance in doing my taxes and with downloading my 120 purchase of your package

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