If your W-2 lacks a control number in box D, you can enter any 10-digit number in the format "12345 67890" to bypass the error. Since you tried this and it didn't work, try the following:
1. Change entry method: Select Change how I enter my form in TurboTax.
2. Upload or photo: Try uploading your W-2 or taking a photo of it instead of manually entering.
If these options don't work, carefully review the W-2 data entered to ensure all other required fields are complete and accurate. The IRS doesn't require a specific number in box D.
To upload or take a photo of your W-2 in TurboTax Online, follow these steps:
1. Go to the Wages & Income section.
2. Select Add a W-2 or Work on my W-2.
3. Enter your employer's EIN (Box b), then choose how to add your W-2.
4. Select Upload to provide a PDF, JPEG, or PNG copy from your computer, or select Snap a photo with your phone.
5. If using a phone photo, ensure your device meets the requirements (iPhone iOS 17+, Android 10+).
This will automatically extract and fill in the details from your W-2 form.
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