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Level 1

My turbo tax file froze when filing my return. Wht should I do?

It will not let me close the file
2 Best answer

Accepted Solutions
Expert Alumni

My turbo tax file froze when filing my return. Wht should I do?

You may want to log out, clear your cookies and cache, and then log back in. 

 

Here's how:

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

Level 1

My turbo tax file froze when filing my return. Wht should I do?

Hi GiseleD

Thank you so much.  That solved the problem.  When I opened turbo tax again it came right back to where I left off and nothing was lost.  I was then able to complete my tax submittal.

Thanks again   mgcasis

View solution in original post

2 Replies
Expert Alumni

My turbo tax file froze when filing my return. Wht should I do?

You may want to log out, clear your cookies and cache, and then log back in. 

 

Here's how:

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

Level 1

My turbo tax file froze when filing my return. Wht should I do?

Hi GiseleD

Thank you so much.  That solved the problem.  When I opened turbo tax again it came right back to where I left off and nothing was lost.  I was then able to complete my tax submittal.

Thanks again   mgcasis

View solution in original post

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