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My taxes had an error and I do have to pay. Turbo Tax is suppose to guarantee the preparation right?

 
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My taxes had an error and I do have to pay. Turbo Tax is suppose to guarantee the preparation right?

There is an accuracy guarantee and the FAQ (link below) provides information on submitting a claim. 

 

However, the guarantee covers penalties and interest, not any additional amount of tax owed.

 

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-submit-a-claim-under-the-turbotax-1...

My taxes had an error and I do have to pay. Turbo Tax is suppose to guarantee the preparation right?

TT guarantees its calculations, but not any data entry errors or mistakes you made such as forgeting to claim some income.

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