My state tax return is rejected for "W2_Import_Hold - Your state return has been rejected due to a data mismatch on your form W-2". It's been fixed already. Please advise

[SabrinaD2]

If your state return is rejected due to a W-2 data mismatch even after making corrections in TurboTax, please follow these steps:

1. Contact your HR office:
   • Ensure the state ID is correct and the amount withheld matches the information they submitted to the state.
2. Go back to the Income section in TurboTax.
3. Delete the W-2:
   • Click on the trash can icon next to the W-2 to delete it.
4. Re-enter the W-2 manually:
   • Make sure all information is correct and matches your physical W-2 form.
5. Review and file your state return:
   • Proceed to review your state return in TurboTax and finish filing.
6. If the rejection persists, consider printing and mailing your state tax return. You can find instructions on how to do this here.

[flyersfan023]

How did you fix this? I'm getting the same error and I've gone back and manually typed in my W2 and still no luck.

[LeticiaF1]

Some times this issue is due to a potential mismatch in the form W-2, Box 18 (local wages) value on your state and/or local return. Try using the amount in Box 5/Medicare wages and tips for Box 18/Local wages. For Box 20 Locality name, enter the primary local tax location name.   

@flyersfan023 

[flyersfan023]

It's OK to use what's in box 5 for box 18 when there's almost a $5K difference in them on my W-2?

@LeticiaF1 

[BrittanyS]

If Box 18 is 5K higher than Box 5, you will want to find out if the tax free employee benefits at the federal and state level are taxable to your local tax department.  Some local tax departments will still tax these benefits.  You can check with your employee to determine if your local tax department taxes these benefits.  If they do not, you can use the amount in box 5 when entering the W-2.  However, if your employer confirms that the local tax department does tax these benefits you will not be able to change the amount from what is listed in box 18.  If your local tax department has a website, you can also look on their website for which employee benefits are taxable.

@flyersfan023