My state return says it isn't complete. I don't know why. the federal return is complete and has already been filed. I want to try to efile my state return. how can I

[mesquitebean]

A state return can say "incomplete", if you tried to efile it at the same time as the Fed return, and one or more state forms were  not yet ready.   If all your state forms are now ready, you should be able to file.  We can tell you how.

What state is it?

And did you efile the Federal return, and has it been accepted?

[dhenry001]

my state is Illinois and yes the federal return has been accepted and my return has already come

[mesquitebean]

The Illinois forms appear to be available, and since your Federal return has already been accepted, you can go back and open up your State return to complete and file it.  Carefully review it before filing since the forms may have updated since you last worked on it.

NOTE:  When you go back to your account to finish and file your return, you may see a notice to finish and file the state return.  If so, you can follow that path to see if it gets you back to the state return.

If it doesn't, here's a way to open the state return back up:

• Log in and go to the 2016 Tax Timeline.
• Scroll to "Some things you can do."
• Choose "Add a state."  (you're not really adding one; that's just to get the return to open up.)
• Once the return is open, you can go to the State Taxes tab to complete the state return.  Carefully review it before filing since some of the forms may have updated.
• Also step through the Review tab.
  
• When you go through the FILE tab for efiling, make sure you go all the way to the end and click on "Transmit return now."