My state rejected my return and apparently I now have to file by mail. How do I get a refund of the $20 I paid to e-file the return?

[Rich7041]

State rejected the return because the federal return was rejected due to the AGI problem that seems to be pretty common this year.

[ee-ea]

See this info

https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

[Rich7041]

Everything was entered correctly. I read elsewhere that the problem is that IRS employees are mostly working from home and they haven't been able to update the 2019 returns in their servers. I tried the "0" thing but still rejected. I'm planning to mail my returns but I already paid Turbo Tax $20 to e-file my NJ return.

[DoninGA]

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@Rich7041 wrote:

Everything was entered correctly. I read elsewhere that the problem is that IRS employees are mostly working from home and they haven't been able to update the 2019 returns in their servers. I tried the "0" thing but still rejected. I'm planning to mail my returns but I already paid Turbo Tax $20 to e-file my NJ return.

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You will have to contact TurboTax support for any Billing Issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

[rel003]

cost was 25$ for state filing which never took place.  20$ under payment penalty and state e filing never took place.  system says I have to file by mail.  turbo has the filing charge so how is that handled. 

[DoninGA]

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@rel003 wrote:

cost was 25$ for state filing which never took place.  20$ under payment penalty and state e filing never took place.  system says I have to file by mail.  turbo has the filing charge so how is that handled. 

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You will have to contact TurboTax support for any Billing Issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[Rich7041]

Called TurboTax  and got a refund. Took all of 5 minutes.

[NashayLO]

You can also request a refund by completing this form, How do I request a refund for my TurboTax product?