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theirish39
New Member

My screen keeps freezing after the get to know me page? How do I actually file my return

 
1 Best answer

Accepted Solutions
HeatherPLO
Intuit Alumni

My screen keeps freezing after the get to know me page? How do I actually file my return

Try this to see if it will allow you to get past the page:

Close completely out of the browser then go back in.  

Also, clear the cache/cookies in your browser as well.  See below links for assistance on how to do this:

https://ttlc.intuit.com/questions/1900966 

https://ttlc.intuit.com/questions/1901488

You may want to try another browser as well. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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1 Reply
HeatherPLO
Intuit Alumni

My screen keeps freezing after the get to know me page? How do I actually file my return

Try this to see if it will allow you to get past the page:

Close completely out of the browser then go back in.  

Also, clear the cache/cookies in your browser as well.  See below links for assistance on how to do this:

https://ttlc.intuit.com/questions/1900966 

https://ttlc.intuit.com/questions/1901488

You may want to try another browser as well. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
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