My return has been rejected by the IRS. Turbotax is making useless suggestions. How can I fix this?

[rkordel6719]

Additional details - the TT AI is especially useless. I need to speak to a human being who works for Turbo Tax. Is there any way to connect with a human at Turbo Tax?

[DoninGA]

What is the rejection reason and rejection code?  You received an email from TurboTax, which we cannot see, with information on the rejection.  What does it say?

[rkordel6719]

I have solved this. The error message said that the EIN was wrong. This was a misleading answer. I checked with the company and rechecked my own work multiple times. The EIN was correct, but the company that issued it had a name that was written in all CAPS. Apparently, the Govt database is case sensitive. Sigh. 

Since corrected and submitted and accepted. 

Thanks for your reply.