My refund was rejected. How can I redo it?

[ReginaM]

Being rejected means that some things on your return don't match what the IRS has in their database. Here's how you can fix it.

Step 1: Check your email

Look for an ACTION NEEDED! email from turbotax@intuit.com. It will give you a brief explanation of your reject and how to update it.  If you didn't get an email, open your return to get the rejection reason and proceed to step 2.

Step 2: Search for a solution

Here are links to solutions for the 10 most "popular" IRS rejections:

• IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records
• FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records
• IND-52: The date of birth does not match IRS records
• R0000-507-01: A dependent on your return has already been claimed on another return
• R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records
• IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
• R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records
• IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing
• IND-516-01: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return
• IND-046-01: Form 8862 is missing from the tax return and it is required to be able to claim the earned income credit (EIC)

Step 3: Open and fix your return

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.

Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection, then proceed to the final step.

If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.

Step 4: Re-file your return

If you were guided through fixing your reject, select the option to refile when you’ve finished.

If you had to navigate to the area in the program yourself, when you’ve finished, select File in the left-hand menu (mobile devices: go to the upper-left corner to open the side menu, then select File). Follow the onscreen instructions to either e-file your return or file by mail.

 If you get the same rejection a second time (or third, or fourth, or fifth...) and you see no mistakes on your return, select the File by mail option to paper-file your return. Sometimes, returns keep getting rejected even though there's nothing wrong with them (data mismatches, dependents already claimed, and so forth).  In these cases, we recommend paper-filing by mail rather than wasting additional time trying to "fix" something that is beyond your control

[Brianawalker0221]

I am also trying to restart mine. I need to mail my return in due to the IPPin. I selected the refund advance option, and when I spoke with a cpa, she told me that I could not select to mail mine in, because I can’t take off the refund advance. I really only like turbo tax, and would hate to file with another company because I’m unable to restart and mail them in. 

[CatinaT1]

If you need an IP (Identity Protection) PIN to file your taxes, you can retrieve your IP PIN online. Please click on this link: Get an IP PIN