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You need to contact the IRS for more details, Also check your credit reports to see if someone filed a fraudulent return using your information. If so, also file a police report re Identity Theft.
We need more information. Did the IRS send you a letter requesting that you verify your identity? If you received such a letter then you have to follow the instructions in that letter in order to get your refund.
I HAVE TO VERIFY MY IDENTITY
Sometimes the IRS chooses returns randomly to request verification of identity and sometimes there is something on the return that triggers the request. No matter why the IRS has required you to verify your identity, you need to follow their instructions in order to receive your refund. If you do not verify your identity you will not get your refund.
https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients
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