My refund does not match the Turbotax calculation

[David42069]

I printed my tax form and the refund was roughly $30 less than what my refund is listed as on the tax document page. I went back into Federal to add a deduction to see if it would update once I printed my forms again but Turbotax does not update my tax forms when I print new ones regardless of any changes I make.

Is there an system administrator who can delete my incorrect "printed" documents to force TurboTax to generate new correct ones? I noticed this immediately and did not eFile or mail anything to the IRS so there is no issue with deleting them.

Thank you.

[mesquitebean]

Where are you printing from?  Are you printing at the Tax Home or from the Print Center inside the return?

The Print Center inside the return interview is the most up-to-date method to get printed forms if you have recently made changes to your return.

Log in and at the Tax Home choose to open and continue your return.   If your return is closed because TurboTax thinks you were finished click "Add a State" to reopen the return interview.

After the return is open, click in the left menu column on TAX TOOLS, then PRINT CENTER.

Then choose "Print, save, view this year's return."

[David42069]

I followed your advice but my return paperwork still does not match the calculations on my summary page.  Also, I just ran into another issue which makes positive that something went technically wrong rather than being human error: Turbotax is asking about my Maryland resident spouse in Ebonics despite that I filed as Single (just verified this) on my federal return.

Thank you for your help but I think calling technical support is the only way forward.

[mesquitebean]

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@David42069 wrote:  Thank you for your help but I think calling technical support is the only way forward.

Sorry you're having troubles.   To get real-time one-on-one help, Customer Support hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632