My question wasn't answered and I'm still being charged the live expert fee

[naquinsarah35]

I asked a question and all she did was tell me to point to certain things my question wasn't answered I knew how to finish it and that's all she did

[BrittanyS]

You can remove TurboTax Live if you have not used the Expert feature. If you have used the expert feature.  To clear TurboTax Live, follow the steps below:

1. With your tax return open, select File.
2. Proceed through the screens until you reach the Just a few steps left... screen, then select Start or Revisit next to Step 1: Review Your Order.
3. On the order summary screen, select Downgrade.

See screenshot below: