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My personal information is correct when completing TurboTax Easy Step but my country is changed to US Possession when attempting to E-file. What is happening?

So Federal E-file is rejected.
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4 Replies

My personal information is correct when completing TurboTax Easy Step but my country is changed to US Possession when attempting to E-file. What is happening?

Go back to My Info and see what you entered there for yourself.  Click edit by your name and go through the screens.   Sounds like you clicked the wrong thing.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

My personal information is correct when completing TurboTax Easy Step but my country is changed to US Possession when attempting to E-file. What is happening?

I wish that were the case. I've already quadruple checked that and what I've entered is correct. Now when I edit Mailing Address, the state field is stuck with Other Country. Does this sound like a programming error?

My personal information is correct when completing TurboTax Easy Step but my country is changed to US Possession when attempting to E-file. What is happening?

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

My personal information is correct when completing TurboTax Easy Step but my country is changed to US Possession when attempting to E-file. What is happening?

Thanks for your suggestion xmasbaby0. I ended up contacting TurboTax Support via DM on Twitter. With their help, we figured it out. What worked?

 

Edit Address Info, change the 'Type of Mailing Address' to 'US Address', then delete everything.
Then change it back to 'Foreign Address' and delete everything.
Then change back to 'US Address' and enter the correct info.

 

That fixed it. 

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