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lnmrogers
New Member

My on line version of Turbo Tax is locking up and I cannot complete my taxes.

 
posted
‎June 6, 2019 8:23 AM
last updated ‎June 06, 2019 8:23 AM
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MichelleLO
Intuit Alumni

My on line version of Turbo Tax is locking up and I cannot complete my taxes.

Have you tried clearing your browser history/cache recently? A full or corrupted cache can cause various problems in TurboTax, so its a good idea clear your cache periodically and then try logging back into TurboTax to see if that resolved the issue. The below FAQ has instructions for most browsers:

https://ttlc.intuit.com/replies/3302272

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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‎June 6, 2019 8:23 AM
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1 Reply
MichelleLO
Intuit Alumni

My on line version of Turbo Tax is locking up and I cannot complete my taxes.

Have you tried clearing your browser history/cache recently? A full or corrupted cache can cause various problems in TurboTax, so its a good idea clear your cache periodically and then try logging back into TurboTax to see if that resolved the issue. The below FAQ has instructions for most browsers:

https://ttlc.intuit.com/replies/3302272

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
‎June 6, 2019 8:23 AM
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590
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