My on line version of Turbo Tax is locking up and I cannot complete my taxes.

lnmrogers · ‎June 6, 2019

MichelleLO · ‎June 6, 2019

Have you tried clearing your browser history/cache recently? A full or corrupted cache can cause various problems in TurboTax, so its a good idea clear your cache periodically and then try logging back into TurboTax to see if that resolved the issue. The below FAQ has instructions for most browsers:

https://ttlc.intuit.com/replies/3302272

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

MichelleLO · ‎June 6, 2019

Have you tried clearing your browser history/cache recently? A full or corrupted cache can cause various problems in TurboTax, so its a good idea clear your cache periodically and then try logging back into TurboTax to see if that resolved the issue. The below FAQ has instructions for most browsers:

https://ttlc.intuit.com/replies/3302272

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"