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My license code is [PII removed]. i purchased my turbo tax from Staples. i do not want to double pay at filing. I need tech support

tech support please

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2 Replies

My license code is [PII removed]. i purchased my turbo tax from Staples. i do not want to double pay at filing. I need tech support

Sadly, you just posted your license code to a public web site where any one can steal it.

 

This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax.  Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.

 

 

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

 

 

You appear to be posting from online software instead of the desktop download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

 

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

My license code is [PII removed]. i purchased my turbo tax from Staples. i do not want to double pay at filing. I need tech support

The 16 digit license code is for use when installing the TurboTax desktop software you purchased.  You can either download and install the software and then download the tax data file from the online editions or you can request a refund for the software you purchased and use the TurboTax online edition you are currently using.

 

Request a refund - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...

 

Download and install the desktop software you purchased - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

 

Download tax data file from the online editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-turbotax-o...

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