My laptop computers are running on Windows 10 Pro Operating System. My downloadable Turbotax Premier says it needs Window 11 or higher to use it. So, should I return the purchased software?

[DoninGA]

Unless you have another computer that is running Windows 11, then Yes you should request a refund.

See this TurboTax support FAQ for how to request a refund - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...

[JohnB5677]

Yes, you probably should return it unless you want to upgrade your computer.

TurboTax Online does not require Windows 11.

• TurboTax Online: Is browser-based. 
  • like Chrome, Firefox, or Edge on various operating systems.
• TurboTax Desktop (2025 Tax Year): Specifically requires Windows 11 
  • 64-bit) for installation and 
  • Will not run on Windows 10. 

[baldietax]

Intuit has an offer to switch your desktop license to online premium Fed+State at no extra cost.  It will come up on the installer and check the offer terms.  But be aware online is not the same functionality as desktop, in particular there is no forms mode (you can review 1040 + Sched 1/2/3 directly any time, the rest of the forms you need to pay (or apply your license from this offer) to see the full return in PDF), and you can only prepare 1 return per account so this offer is only good for 1 return (Fed+State).  You also can't switch it back to desktop later.  You can also try out online regardless and input some data to see how it works before committing, just "Sign in to Turbotax" using one of the buttons on this website.

If you are savvy with VMs and can spin up Win 11 in a VM on your Win 10 machine, Turbotax will work there.

Otherwise your options in the desktop space are HR Block and TaxAct still supporting Win 10 for 2025.

[baldietax]

more info about online vs desktop here

https://ttlc.intuit.com/community/taxes/discussion/re-you-can-t-compare-the-online-versions-a-rel-no...