My File sections wants me to go back to my info to enter an email address. Where do I find the place to enter this?

mason4654 · ‎January 24, 2022

epm46738 · ‎January 24, 2022

I have been having this problem for several days now. It is a known issue, but will not provide any possible ETA on fixing the glitch. Emails to helpdesk have gone ignored. I might just move over to H & R Block, if I wanted to wait longer for a refund, I wouldn't have been trying to get it done a week before refunds start getting paid.

MaryK4 · ‎January 24, 2022

See Why am I being asked for my email before I can checkout?

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HeatherPLO · ‎January 25, 2022

@epm46738

May we get a bit more details, please? Please respond in the thread and someone will reach out with further assistance.

Are you getting an error message, or does it just not allow you to enter in an email. Are you trying to apply for a Refund Advance?

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My File sections wants me to go back to my info to enter an email address. Where do I find the place to enter this?