I do not recommend deleting your entire file. You should try to fix the rejection instead.
Log back into your return. You will a button that says Fix My return.
Once you select that button, the program will walk you through the steps or ask for the information needed to fix your return.
Please see the attached for additional information.
Many times, the error might have to do with entering your Adjusted Gross Income (AGI) from 2018. Please see the following for instructions on getting your 2018 Adjusted Gross Income (AGI).
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2019 e-filing and online prep are closed. your only option is to print out the returns and follow the TT filing instructions. if they are not complete you'll need the desktop software to complete. contact support and they may push a copy to you.
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
Online tax preparation and e-filing for 2019 returns is now permanently closed. You had until midnight on Thursday, October 15, 2020 to finish and attempt to e-file; if your e-file was rejected you had until October 31, 2020 to make corrections and re-file. Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2019 return, you now have to complete it using desktop software, which you must download to a full PC or Mac (not to a mobile device).Then you need to print, sign and mail it.
If you already paid for your online software you can ask customer support for a download of the desktop software.
They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.
If you are getting a refund, there is no penalty for filing late. If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe. Only the IRS will calculate this—TurboTax will not calculate it.