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Which State?
Utah has issues where the first three letters need to be lower case/...like "wth" and never "WTH"
Ky has some issues an I think some folks there needed to add zeros in front of the ID# (not sure of this though)
States can use the FEIN, a variation of FEIN or choose their own state ID numbers. Try searching your state's tax or revenue website (or call the state's taxpayer hotline) to learn the format your state uses (number of letters or digits). For instance, in Virginia, the state ID for an individual is 30-XXXXXXXXX-F001, where the X's are the FEIN. The prefix of "30" indicates the information is for individual income tax. When I input the Virginia state ID into TurboTax, the dashes are omitted.
I have previously had trouble with input of the NY state ID but it eventually worked. If you have tried to debug the problem with the state tax authority and any TT pop-up instructions and still have problems, I think your next step is to contact the employer that issued you a tax document. You are probably not alone. They may know exactly what the problem is.
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