My Document number is not working for my 2024 NY license standard, anyone have a fix or solution? I have tried a few times and reload the page. Still not working.

[tara_girl677]

I have a standard 2024 issued NY driver license. It keeps giving the error message "The document number's first 3 characters must be entered." I am entering all the number and letters. I am not sure what I am doing wrong.

[SteamTrain]

@tara_girl677 

....ONLY the first three characters, and not the whole thing:

______________________

FIRST...make sure you are using the right number

...depending on the license type...check the following pictures provided by NY:

Sample Photo Documents | NY DMV

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AND, it is not the DMV ID number

[NicolleR1]

If you have a New York 8–10 digit alphanumeric code ID, follow ‌the words "IDUSA,” then, do not include "IDUSA" in your entry; start with the three characters immediately after it. For example, if your ID number is 12D345678. Then, just enter 12D.

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After this, enter your ID again.