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My desk top Turbo Tax will not process credit card payment for e-filing State Taxes. Federal tax e-filing was free so that went through.

 
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4 Replies
CatinaT1
Employee Tax Expert

My desk top Turbo Tax will not process credit card payment for e-filing State Taxes. Federal tax e-filing was free so that went through.

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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My desk top Turbo Tax will not process credit card payment for e-filing State Taxes. Federal tax e-filing was free so that went through.

I have called two days in a row and spent one hour each day with no positive result.

My desk top Turbo Tax will not process credit card payment for e-filing State Taxes. Federal tax e-filing was free so that went through.


@raziuddin1 wrote:

I have called two days in a row and spent one hour each day with no positive result.


Is the billing address on the credit card the same as the address on your tax return?  If not, This will cause a failure also.

My desk top Turbo Tax will not process credit card payment for e-filing State Taxes. Federal tax e-filing was free so that went through.

Address is the same. Thanks.

Issue is resolved by Turbo Tax agent Ms. Candis. Very professional.

 

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