my account is Deluxe. Downgrade gives an error and I can’t start a new return.I qualify for Free. How can I reset my account to Free edition?

[Beyza--karakus]

I want free edition

[DoninGA]

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Switch Products on the lower left side of the program screen while working on the 2025 online tax return. Click on Clear & Start Over

Go to this TurboTax website for the Free online edition - https://turbotax.intuit.com/personal-taxes/online/free-edition.jsp

[Beyza--karakus]

Yes, I'm doing what's called, but it's been about 4 days 'It looks like we ran into a problem - wait a few minutes and try again.' I get your warning