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jbl59700
New Member

My 2018 turbo tax software will not finish downloading. It says failed- forbidden on the download file. What do I do?

 
2 Replies
Kat
Level 15
Level 15

My 2018 turbo tax software will not finish downloading. It says failed- forbidden on the download file. What do I do?

Please contact TurboTax Customer Support during business hours for assistance.  Use the info I'm linking below to contact Support.  A Support rep will be happy to assist you.

 

What is the TurboTax phone number? 

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
VolvoGirl
Level 15

My 2018 turbo tax software will not finish downloading. It says failed- forbidden on the download file. What do I do?

Did you try turning off your antivirus to download it?  And try using a different browser.  Does your computer meet the system requirements?

 

Window System Requirements

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

 

Mac System Requirements

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

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