Are you using the Desktop program? Did you install the program on her computer?
Since you now have to log into an Intuit Account when you first install it, all your downloads and license codes are listed there (even if you bought it from somewhere else) so if you need to install it again or install on another computer, even on the other operating system (Windows, Mac) you can download it again here,
https://accounts.intuit.com/app/account-manager/productsBilling/turbotax
After you get the program installed or reinstalled the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW). Enter some basic information, then go to the state tab and download the state program. Then try to open your existing return, go to FILE - OPEN
You might need to start a new fake return for your existing returns to show up.
To open your current return on the new computer you need to copy the data file ending in .tax2025 from the old computer or from your backup. On Windows it should be in your Documents then in a Turbo Tax subfolder. Or search your whole computer for all files ending in .tax or .tax205. Copy it to your Documents on the new computer.
See this article on how to move your tax return to another computer…….
https://ttlc.intuit.com/community/tax-data-file/help/how-do-i-move-my-tax-data-file-to-another-compu...
