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Lost License activation email for CA TY2023 TurboTax Desktop Standard

I need access to a previous product that I purchased but I no longer have the activation Email. The product is CA TY2023 TurboTax Desktop Standard. How do i get my access back?

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2 Replies
MonikaK1
Expert Alumni

Lost License activation email for CA TY2023 TurboTax Desktop Standard

To recover a lost prior-year TurboTax activation/license code:

 

  • Log in to your Intuit Account and check the "Downloads" or "My Downloads" section. 
  • If purchased from a retailer, check your email from the time period of purchase for "TurboTax License Code" or "Intuit Order Confirmation".
  • If purchased on Amazon, check your "Games & Software Library".
  • If you purchased a CD for TY2023, check the CD sleeve or inside the box for the code.

 

If the steps above didn't work, call TurboTax customer support and have some proof of purchase available if possible.

 

 

 

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Lost License activation email for CA TY2023 TurboTax Desktop Standard

Desktop Standard?   Are you in Canada?  Standard is a Canada version.  This is the USA forum.  Here is the Canada forum
https://turbotax.community.intuit.ca/tax-help

 

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