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You have to sign onto your 2017
online account using the exact same user ID you used to create the account.
Close all TurboTax windows on your web browser
(including this one). Copy and paste the account recovery website
link onto a new web browser window and run the tool. https://myturbotax.intuit.com/account-recovery/
If none of the user ID's received will access
your 2017 account, then use the option shown in blue on the account recovery
website, "Try something else"
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