Locked out of account

Please help, the site will not allow me to log on and when i wait the 15 minutes it still locks me out for an additional 15 minutes for the last 1.5 hours..

posted

Contact TurboTax support for this problem.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

After the 15 minutes, have you tried a different browser to see if that makes a difference?

If still unsuccessful, if you using a paid version of TurboTax (PLUS or higher), you can phone TurboTax Support for assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) during this last part of extended filing season. So disregard the hours mentioned in that FAQ.