turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Loaded TT Deluxe 2021 and updated yesterday, today I cannot run the app, it continues to tell me I do not have internet access which is incorrect

Application is trying to activate and sends error code 42001the remote name could not be resolved downloadpatch.esd.intuit.com it then goes into an endless loop trying to load
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

Loaded TT Deluxe 2021 and updated yesterday, today I cannot run the app, it continues to tell me I do not have internet access which is incorrect

Loaded TT Deluxe 2021 and updated yesterday, today I cannot run the app, it continues to tell me I do not have internet access which is incorrect

If Windows OS?

 

New Windows 10 system updates were just released...if partially-installed, that can block TTX access.  Check to see the status of those updates...reboot computer at least once.

______________________

Still a problem?

 

Call Customer Support to get them the work thru the issue with you:

 

What is the TurboTax phone number? (intuit.com)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question