Live expert sent me a message but once I click the link and log in I can't see the message anywhere

[chag2020]

I was on the phone with a live expert today and he said that he will send me a message.  After about an hour I saw an email notification of the expert's message.  I click on the link and I get to the page where it says "Welcome back, we are glad you are here"  There is a Get started button, but no message.  How do I retrieve the message from the live expert.  How can something so simple not work?  I use the desktop version and I paid for it.  Why is it now asking me to get started and paying for a package again?  Even when I go into my account, there is no message center where I could retrieve the message.

[CatinaT1]

Here are some other TurboTax Help Articles:

How do I send/view messages from my expert?

How do I connect with a tax expert in TurboTax Live?

[chag2020]

This doesn't answer my question.  The articles you are referencing to say go here or click there.  But in what environment?  Should I look in the Desktop interface or when I log into my account on the browser or when I go to the TurboTax community?  I check in all these places and couldn't find the message the expert sent me.  Please be helpful and don't just provide a link to articles.  I can find articles like that on my own.  If I put in the effort and post a valid question, the least I expect from an expert like you is to provide an specific answer to my question that actually addresses my question.

[CatinaT1]

Did you click on the link at the top of the article?

[chag2020]

Yes, but it doesn't address my question.

Why are you not answering my question?

[chag2020]

None of the experts want to address this topic?