Letter sent 8/17 to INTUIT/TURBOTAX/CUSTOMER SUPPORT, 2700 COAST AVE. MONTAIN VIEW, CA 94043 When can I expect reply? Robert Mc Coy Phone: xxx xxx-xxxx

[nbobwetrust]

IRS tax letter requesting $319 penalty for 2019 taxes. paid in full $13,540 July 10. 2018

[xmasbaby0]

This is the user forum--not customer support.  We cannot tell you if or when you will receive a reply to a letter you mailed.    No one can call you from this forum, and for your own protection the filter removed your phone number from this very public web site so it will not be seen and used by scammers and identity thieves who would love to call you and pretend to be from TurboTax.  Please do not post any other personal information in this forum.

After you file your tax return, TurboTax does not get any information from the IRS or state.  Your proof that you paid your tax due will be your own bank/credit card records.  TurboTax never knows how, when or even if you paid your tax due.

TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.

(what the letters from the IRS mean)

I GOT A LETTER FROM THE IRS   

https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs

I AM BEING AUDITED

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

AUDIT SUPPORT

TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support.   At the page below, click on the blue button that says "Get Help from TurboTax Support".  Then it will ask you what tax year is your letter.  Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/

[Opus 17]

The Turbotax Accuracy Guarantee will cover calculation mistakes made by the program and will pay your interest and penalties.  (You are always responsible for your own correct tax due.)  Turbotax is not responsible for errors that you make.  

To make a claim under the accuracy guarantee, use this online claim form.

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-submit-a-claim-under-the-turbotax-1...

[VolvoGirl]

Did you have an estimated penalty on 1040 line 24?   It's not for paying late.

If you do not pay enough tax, you may have to pay a penalty for underpayment of estimated tax. Even if you are getting a refund you can still owe a penalty for not paying in evenly during the year.  Generally, most taxpayers will avoid this penalty if they owe less than $1,000 in tax after subtracting their withholdings and credits, or if they paid at least 90% of the tax for the current year, or 100% of the tax shown on the return for the prior year, whichever is smaller. It is included in your tax due or reduces your refund.

The amount Turbo Tax calculates on your return is only an estimate.  Turbo Tax can not figure it accurately because they don't know exactly when the IRS or state will get your return and tax due payment.  It's very common and normal and expected for the IRS or state to bill you for more or send you a refund.

[Opus 17]

IRS tax letter requesting $319 penalty for 2019 taxes. paid in full $13,540 July 10. 2018

Your question is unclear.  I think you mean that you paid your 2017 tax bill on July 10, 2018, and the amount you paid was $13,540.

If that is true, then you owed a substantial penalty for 2017 both for being late and for under-paying throughout 2017 to end up that far behind.  In that case, Turbotax might have offered to calculate the penalty for you, but it is only an estimate, because only the IRS calculation of penalties is deemed correct.  If the IRS is now asking for an additional penalty and interest amount because the amount calculated by Turbotax in July, 2018, was not high enough, that situation is not covered by the accuracy guarantee. 

[Opus 17]

IRS tax letter requesting $319 penalty for 2019 taxes. paid in full $13,540 July 10. 2018

[Opus 17]

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@Opus 17 wrote:

IRS tax letter requesting $319 penalty for 2019 taxes. paid in full $13,540 July 10. 2018

If that is true, then you owed a substantial penalty for 2017 both for being late and for under-paying throughout 2017 to end up that far behind.  In that case, Turbotax might have offered to calculate the penalty for you, but it is only an estimate, because only the IRS calculation of penalties is deemed correct.  If the IRS is now asking for an additional penalty and interest amount because the amount calculated by Turbotax in July, 2018, was not high enough, that situation is not covered by the accuracy guarantee. 

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This would still be true if "2018" is a typo and you really meant that you paid $13,540 on July 10, 2019.  The tax system is supposed to be pay-as-you-go, and if you owed that much at the end of the year, it means you under-paid during the year.   Whether or not Turbotax calculated a penalty and included it in your tax bill, the IRS gets the final say.

However, if this is the first time you have owed a penalty, you can ask for a one-time abatement (relief).  (Interest can't be abated, but it may be reduced when it is recalculated without the penalty.)

https://www.irs.gov/businesses/small-businesses-self-employed/penalty-relief-due-to-first-time-penal...

[Opus 17]

IRS tax letter requesting $319 penalty for 2019 taxes. paid in full $13,540 July 10. 2018