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Please clarify which version of TurboTax you are using - Online or Desktop?
Online
If you would like to send us a “diagnostic” file that has your “numbers” but not your personal information it would help. If you would like to do this, here are the instructions: (Don't forget to give us the state)
TurboTax Online:
Open your return -Go to the menu panel on the left side of your return and select Tax Tools.
We will be able to see exactly what you are seeing and we can determine what exactly is going on in your return to provide you with a resolution.
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