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Did you enter a qualifying person as a dependent?
If so -
Make sure you select them as your Child, that you selected that they lived in your home for the Whole Year, temporary absence for education is deemed living in your home. That they did NOT provided over one-half of their own support (You Did), that you indicated there was no one else in the household providing support to them, and that you did NOT check the box labeled Not valid for employment in the Social Security number section.
If all your answers are correct then delete them as a dependent and re-enter.
You must have a qualified dependent in order to file as HOH. Did you enter a qualified dependent? Did you enter them correctly in MY INFO
You may have answered something incorrectly in MY INFO. Go back to MY INFO, click the child’s name and go through all of the interview questions carefully and slowly. Read every screen top to bottom.
Make sure you have entered your child as a dependent in My Info, and that you have entered the child's Social Security number. Careful— do not say that your child’s SSN is not valid for employment. If your child was born in 2025 make sure you said he lived with you the whole year. There is an oddly worded question that asks if the child paid over half their own support. Say NO to that question.
If your dependent was a full-time college student, make sure you were careful on the MY INFO screen for “Uncommon situations” and that you indicated there that they were a student.
you may be able to use the IRS website to check. This forum has no access to your return or tax data
https://www.irs.gov/help/ita/what-is-my-filing-status
if it determines you qualify for HOH then you'll need to review the dependent information and if possible, compare the 2024 dependent data with 2025.
as a last resort, you try contacting TurboTax support
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact
800-446-8848
here are the rules
Head of household
1) Did you have any dependents? – if no you cannot file as HOH.
2) If yes, was the dependent claimable solely because of a multiple support agreement - if yes you cannot file as HOH, if no was the dependent legally related to the taxpayer by blood - if no you cannot file as HOH.
3) Do you qualify as a surviving spouse because your spouse died in the preceding 2 years and you maintain a home for a child whom you are able to claim as a dependent whether you do or not - you can not file as HOH but as surviving spouse.
4) Were you a nonresident alien at any time during the year - if yes you cannot file as HOH.
5) If you were not legally wed on the last day of the year, see A, if you were then 6.
6) Were you legally wed to a non-resident alien at any time in 2025, if yes see A, if not then 7.
7) If legally married, were you legally separated at the end of 2025 under a decree of separate maintenance, if yes see A, if not then 8.
😎 Did you maintain separate living quarters from your spouse, if legally wed, for the last 6 months of 2024, if yes see A, if no you cannot file as HOH.
A. then was the dependent a married child of the taxpayer? if yes, will the dependent child file a joint return with their spouse? if yes you cannot file as HOH. If the dependent child was not married or if married will not file a joint return with their spouse then did the legally related dependent use the taxpayer’s household, for which the taxpayer paid at least ½ the cost, as their principal place of abode for more than ½ the year – then you can file as HOH.
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