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Last year i started to do my taxes online but then decided to purchase the download instead. how do i clear the 2020 info from my online account?

 
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TiffanyL
Expert Alumni

Last year i started to do my taxes online but then decided to purchase the download instead. how do i clear the 2020 info from my online account?

You can use the clear and start over help article posted below, although, you wouldn't start over if you don't need to. This will remove the information entered:

 

How do I clear and start over in TurboTax Online?

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Last year i started to do my taxes online but then decided to purchase the download instead. how do i clear the 2020 info from my online account?

So you want to go back to the Online account this year?  If you used the Turbo Tax Desktop program last year you can transfer it into the Online version this year.

 

You can transfer from the prior year on your computer into the Online version. You will need to have the .tax2020 file on your computer. If you used the Desktop program last year here’s How to switch and transfer from the Desktop program into the Online version........
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-switch-from-turbotax-cd-download-to-turbo...

 

If you already started an online return you will have to clear it and start over to transfer. How to clear and start over
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...

 

BUT if you just want to clear out the 2020 info that transferred from the wrong 2020 online return,  There is a tricky way to clear out transferred info in the Online version. But doing this will also clear out all your current entries. Go to Tax Tools -> Tools -> Transfer from your computer -> Continue -> then Continue without transferring.


Or you can just start a brand new account with a new username. How to start a new online return
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

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