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Keep sending me back to the code 20 amount and there isn't any how do I continue threw

 
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2 Replies
CatinaT1
Employee Tax Expert

Keep sending me back to the code 20 amount and there isn't any how do I continue threw

Sounds like something got stuck. You can try these things:

 

  • Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
  • Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
  • Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
  • Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
  • Restart the Browser: Close all open windows of your browser entirely and then reopen it.

 

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

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Keep sending me back to the code 20 amount and there isn't any how do I continue threw

Go to the State Taxes tab.

Go to the Credits and Taxes section.

Under Business and Investment Credits, select Pass-Through Entity Elective Tax Payment Credit.

Make sure the box on the first page is empty. 

Select Continue. 

 

Turbo Tax needs to fix their code so that this may be edited directly from the error check tool. 

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