Keep getting this error on the state return when trying to efile it "Our records indicate that you are not entitled to efile one or more formsets"

[PatriciaV]

Yes, other users have reported this experience when attempting to e-file a state return.

Please see this link for more info and to sign up to be notified when it has been resolved:

https://ttlc.intuit.com/replies/6630168

[canoedave]

When I click the link, it takes me to a page that says:

TurboTax Support has moved

[VolvoGirl]

This is a new forum layout. Some posts that have June 2019 dates are really older posts from the old forum that got moved over. So they might be for prior years and not current info. When they migrated over the dates got changed to June 2019. And the screen shots got deleted.   And the links don't work.

What is your question?

[canoedave]

Keep getting this error on both federal and state returns when trying to efile it "Our records indicate that you are not entitled to efile one or more formsets"